Support

Welcome to the CatCraft Support page.


CONNECTING TO THE SERVER

Click here for a tutorial on how to join the CatCraft Minecraft server!

SUPPORT TICKETS


We offer our players dedicated support from our committed staff team through tickets on our official discord server.

Join the CATCRAFT Discord Server!
Check out the CATCRAFT community on Discord - hang out with 1,937 other members and enjoy free voice and text chat.

To create a support ticket, join our discord server and click on the 'Create a ticket' button in the #support channel and complete the steps provided by our bot.

Response times vary between instantly to 24 hours. We appreciate your patience and understanding.

EMAIL CONTACTS


If you would like to contact an administrator directly, please email [email protected] or any of the admins below.

LogicalSpirit
Developer
[email protected]

Dare_Run
Administrator
[email protected]

PURCHASE SUPPORT


Our friendly staff team are happy to help around the clock to assist you if something may not appear clear enough or if you have any questions you would like to ask.

If you have recently made a purchase and would like support, please join our Discord server, create a support ticket and select the 'Purchase support' option.

We also offer dedicated support for store purchases through [email protected]

BAN APPEALS


If you believe you were unjustifiably banned, you're welcome to submit an appeal through the link https://catcraft.net/banappeal

CATCRAFT BAN APPEAL
Ban appeals take anywhere between 24 - 72 hours to process.

All appeals are looked into in the order they're received on a case by case basis. Typical response times are between 1-3 days.

To create a support ticket, join our discord server and click on the 'Create a ticket' button in the #support channel and complete the steps provided by our bot.

The majority of vote sites only let users vote once per day, so if your vote rewards did not arrive within a minute since voting, please follow the steps provided below on whether you can vote the following day or any vote sites that you have not tested yet.

1. Are you on Java or Bedrock edition?
If you're on Bedrock edition, please make sure to add an underscore in front of your player username and any spaces.
If your bedrock username were happy cat, you would enter _happy_cat on the voting site. Or, if your username were catlover you would enter _catlover on the voting site.

2. Did all the vote sites not work, or did only some of the vote sites work?
If only some vote sites worked, please skip to 4; otherwise, try voting on a different device at home. For example, if you tried voting on your phone, see whether voting on the desktop would work.

3. Are there other members in the household that play on the server and have voted?
Most vote websites only let one vote per IP work to prevent vote spam. Unfortunately, if this is the case, only one member within the household can vote per day.

4. Have you waited at least 24 hours before voting again? What error message did you receive from the voting site after trying to vote? If you're still unable to find a solution, please create a ticket on the discord server, along with screenshots of the error and a staff member will look into your issue.

A ban appeal can be submitted if you believe you were unfairly banned.
Submit a ban appeal here

Contact us at [email protected]

Report players on the server for breaking the server rules, by creating a support ticket on our discord server.
If you were griefed, please ensure to claim all your land especially containers, e.g. chests, shulkers, hoppers etc. Then create a support ticket on our discord server.

Server ranks can only be brought on the official CatCraft Store. Packages on the server store can also be gifted by selecting the gift icon during checkout.