Support
Welcome to the CatCraft Support page.
CONNECTING TO THE SERVER
Click here for a tutorial on how to join the CatCraft Minecraft server!
SUPPORT TICKETS
We offer our players dedicated support from our committed staff team through tickets on our official discord server.
To create a support ticket, join our discord server and click on the 'Create a ticket' button in the #support channel and complete the steps provided by our bot.
Response times vary between instantly to 24 hours. We appreciate your patience and understanding.
EMAIL CONTACTS
If you would like to contact an administrator directly, please email admin@catcraft.net
PURCHASE SUPPORT
Our friendly staff team are happy to help around the clock to assist you if something may not appear clear enough or if you have any questions you would like to ask.
If you have recently made a purchase and would like support, please join our Discord server, create a support ticket and select the 'Purchase support' option.
We also offer dedicated support for store purchases through support@catcraft.net
BAN APPEALS
If you believe you were unjustifiably banned, please submit an appeal through the link https://catcraft.net/banappeal
All appeals are looked into in the order they're received on a case by case basis. Typical response times are between 1-3 days.
FREQUENTLY ASKED QUESTIONS
To create a support ticket, join our discord server and click on the 'Create a ticket' button in the #support channel and complete the steps provided by our bot.
The majority of vote sites only let users vote once per day, so if your vote rewards did not arrive within a minute since voting, please follow the steps provided below on whether you can vote the following day or any vote sites that you have not tested yet.
1. Are you on Java or Bedrock edition?
If you're on Bedrock edition, please make sure to add an underscore in front of your player username and any spaces.
If your bedrock username were happy cat, you would enter _happy_cat on the voting site. Or, if your username were catlover you would enter _catlover on the voting site.
2. Did all the vote sites not work, or did only some of the vote sites work?
If only some vote sites worked, please skip to 4; otherwise, try voting on a different device at home. For example, if you tried voting on your phone, see whether voting on the desktop would work.
3. Are there other members in the household that play on the server and have voted?
Most vote websites only let one vote per IP work to prevent vote spam. Unfortunately, if this is the case, only one member within the household can vote per day.
4. Have you waited at least 24 hours before voting again? What error message did you receive from the voting site after trying to vote?
If you're still unable to find a solution, please create a ticket on the discord server, along with screenshots of the error and a staff member will look into your issue.
A ban appeal can be submitted if you believe you were unfairly banned.
Submit a ban appeal here
Contact us at admin@catcraft.net
Report players on the server for breaking the server rules, by creating a support ticket on our discord server.
If you were griefed, please ensure to claim all your land especially containers, e.g. chests, shulkers, hoppers etc. Then create a support ticket on our discord server.
Server ranks can only be brought on the official CatCraft Store. Packages on the server store can also be gifted by selecting the gift icon during checkout.