Frequently Asked Questions
How do I sync my Discord rank?
- Head over to the #bot-spam channel in our Discord server and type
- The bot will provide a command, something like:
/ranksync discord xxxxxxxxxxx
- Join the Minecraft server, go to the Hub (
/server Hub), and paste the ranksync command there. Your Discord rank will now be synced! If any issues arise, create a support ticket in #🙋support.
Why was I banned/muted? How can I appeal this?
If you were banned or muted, it was due to a breach of server rules. You can view the reason for your ban or mute by attempting to connect to the server. To appeal, visit: http://catcraft.net/banappeal
I voted but didn't get any rewards!
Vote sites typically allow one vote per user daily. If your vote rewards haven't arrived within a minute after voting, please consider the following steps.
- Check your Edition: For Bedrock edition, add an underscore before your username and replace spaces. For example,
- Identify the problem site(s): Did all vote sites fail or just some? If some worked, proceed to step 4. If none worked, try voting from a different device.
- Multiple voters in your household: Note that vote sites limit to one vote per IP per day to avoid vote spam. If multiple players are voting from your household, only the first vote will count.
- Wait 24 hours before re-voting: What error message did the vote site display after your attempt?
If the problem persists, open a ticket on our discord server with screenshots of the error message or a screen recording when voting.
How do I sync my rank on Discord?
To sync your in-game rank for its discord role, please follow the instructions below:
How can I suggest something?
Simply navigate to the #bot-spam channel on our Discord server and type
/suggest, followed by your idea. For instance,
/suggest Add more cat breeds
I lost my items! Can they be restored?
Please note that item restoration due to Minecraft vanilla mechanics isn't possible. However, if your items were lost due to a server issue, open a support ticket and we'll investigate the matter.
How do I become a staff member?
Please visit the link: https://catcraft.net/apply/
What if someone claimed land near my base?
If there's minimal progress on the claimed land or if it was recently claimed close to your existing ones, it may be considered for removal. Please open a support ticket on our discord server and provide the coordinates to the claim(s).
Why are my villagers disappearing?
Villagers in Minecraft put a lot of strain on server performance due to their complex pathfinding and AI. Therefore, there's a Mob cap on villagers - around 25-30 per 16-block area (1 chunk). If you have more, some may despawn. For more info, please click here.
When will the next Resource/Nether/End Reset occur?
We'll inform you in the #announcements channel on Discord 24 hours prior. Typically, End resets occur monthly and resource/nether resets are bi-monthly. This can vary based on player activity.
Troubleshooting Connectivity and Lag Issues
Connectivity Issues: Quick Solutions
- Restart Minecraft client and your computer.
- Change Minecraft versions (How-to Guide).
- Adjust game settings to lower graphics.
- Uninstall any current mods.
Flush your DNS
For Windows: Search for
cmd -> Open Command Prompt -> Type
For OSX: DNS cache issues are unlikely.
If these steps don't work, please run an MTR test and report it to us via a support ticket.
Understanding Connection Errors
- Internal Exception:
io.netty.handler.timeout.ReadTimeOutExceptionA generic Minecraft server connection issue. Start with the quick fixes above.
- Internal Exception:
java.net.SocketException: Connection ResetRestart your router or reach out to your Internet provider (ISP). Ensure your Java version is up-to-date.
Connection timed out: no further informationPlease open a support ticket on our discord server.
- Internal Exception:
java.io.IOException: an existing connection was forcibly closed by a remote hostFollow the quick solutions, wait for about an hour, or conduct an MTR test and upload it in a support ticket on our discord server.
For any unmentioned errors, begin with the quick fixes and if unresolved, please open a support ticket on our discord server.
Dealing with Lag Issues
Lag can result from low FPS (frames per second) or high Ping.
- Close heavy CPU applications via Task Manager (CTRL + ALT + DELETE -> Task Manager).
- Install Optifine for improved FPS.
- Lower Minecraft's graphic settings.
- Reduce the Minecraft window size, lower sound settings, turn off slideshow desktops.
- Regularly check for system updates and scan for malware. Close browsers while playing for better performance.
- Repeat the connectivity solutions above.
- Pause any ongoing downloads (especially if they're large files).
- Consult your Internet service provider for possible network issues.
- Use an Ethernet cable for a stable connection, or ensure you're close to your Wi-Fi router.
- Good Internet hygiene, like not having too many devices on your network, can improve your experience.
- Keep your system clean and optimized. Over time, systems can slow down due to cluttered hard drives or unnecessary background processes.